Terms & Conditions

1. Acceptance of Terms

By accessing or using the website located at crimsonparts.com ("Website") or by placing an order with Crimson Parts ("Company", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") in their entirety.

If you do not agree to these Terms, you must immediately cease use of the Website. We reserve the right to modify these Terms at any time without prior notice. Continued use of the Website following any such changes constitutes your acceptance of the revised Terms.

2. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of any third party. You must not:

• Use the Website in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorised access to any part of the Website or its related systems.
• Transmit any unsolicited or unauthorised advertising, promotional material, or spam.
• Reproduce, duplicate, copy, or resell any portion of the Website without our express written consent.
• Use automated tools, bots, or scrapers to extract data from the Website.

3. Product Information & Availability

We endeavour to ensure that all product descriptions, specifications, images, and pricing displayed on the Website are accurate. However, we do not warrant that such information is error-free, complete, or current at all times.

Product availability is subject to change without notice. In the event that a product becomes unavailable after an order has been placed, we will notify you promptly and offer a suitable alternative, a revised delivery timeline, or a full refund.

All part numbers and model references are used for identification and sourcing purposes only. Customers are responsible for verifying compatibility with their specific application before placing an order.

4. Pricing & Payment

All prices displayed on the Website are indicative and subject to change. Final confirmed pricing will be communicated via a formal quotation or order confirmation.

• Prices are exclusive of applicable taxes (GST, VAT, customs duties) unless explicitly stated otherwise.
• Payment must be made in accordance with the terms specified in the invoice or quotation issued to you.
• We reserve the right to cancel any order where pricing errors have occurred due to technical or typographical issues.
• For RFQ-based orders, pricing is valid for the duration specified in the quotation document.

5. Orders & Contract Formation

An order placed through this Website constitutes an offer to purchase. A binding contract between you and Crimson Parts is formed only upon our issuance of a written order confirmation or pro forma invoice.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of pricing errors, suspected fraudulent activity, or inability to verify the order details.

6. Shipping & Delivery

Delivery timelines provided are estimates only and are not guaranteed unless expressly confirmed in writing. Crimson Parts shall not be held liable for delays caused by third-party logistics providers, customs clearance, force majeure events, or circumstances beyond our reasonable control.

Risk of loss and title for products pass to the buyer upon handover to the carrier unless otherwise agreed in writing. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Returns and refunds are governed by our separate Return Policy, which forms part of these Terms by reference. Crimson Parts reserves the right to assess each return request individually. Products must be returned in their original, unused condition and packaging unless the return is due to a defect or error on our part.

8. Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, button icons, images, and software — is the property of Crimson Parts or its content suppliers and is protected under applicable copyright and intellectual property laws.

You may not reproduce, modify, distribute, display, or exploit any content from this Website without our prior written permission. Unauthorised use may give rise to a claim for damages and/or be a criminal offence.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Crimson Parts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of this Website or any products purchased from us.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you for the specific order giving rise to the claim.

10. Disclaimer of Warranties

This Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Third-Party Links

This Website may contain links to third-party websites for informational purposes. These links do not constitute an endorsement by Crimson Parts of such websites or their content. We accept no responsibility for the content, privacy practices, or availability of any third-party websites.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of United States. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in South Carolina, United States.

13. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions.

14. Contact Us

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us: