Privacy Policy

1. Introduction

Crimson Parts ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how it is used when you visit our website or place an order with us.

By using our website, you agree to the terms described in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, email address, phone number, and billing/shipping address provided during registration or checkout.
• Business Information: Company name, designation, and GST/VAT number (for B2B orders).
• Transaction Data: Details of products purchased, order history, and payment records.
• Technical Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).
• Communications: Messages sent via our RFQ form, email, or customer support channels.

3. How We Use Your Information

The information collected is used to:

• Process and fulfil your orders and RFQ requests.
• Send order confirmations, shipping updates, and invoices.
• Respond to your enquiries and provide customer support.
• Improve our website, product listings, and overall user experience.
• Send occasional promotional communications (you may opt out at any time).
• Comply with applicable legal and regulatory obligations.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse site traffic. You can control cookie settings through your browser at any time.

We may use third-party analytics services (e.g. Google Analytics) that collect anonymised usage data to help us understand how visitors use our site.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third parties (payment processors, couriers, email platforms) that help us operate our business, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access controls to protect your data from unauthorised access, disclosure, or misuse.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are published constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: