Return Policy

1. Overview

At Crimson Parts, we stand behind every order we fulfill. If you are not fully satisfied with your purchase, we are here to help. This Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted, and the process you must follow to initiate a return.

Please read this policy carefully before initiating a return request. All return requests are subject to review and approval by our customer support team.

2. Return Window

Return requests must be initiated within 30 calendar days from the date of delivery as confirmed by the carrier's tracking record. Requests submitted after this period will not be accepted, except in cases of latent defects discovered within a reasonable timeframe, which will be evaluated on a case-by-case basis.

For RFQ-sourced, special-order, or custom-procured items, the return window may be reduced or waived entirely. This will be clearly communicated at the time of quotation or order confirmation.

3. Return Eligibility

To qualify for a return, items must meet the conditions outlined below. Please review carefully before initiating a request.

4. How to Initiate a Return (RMA Process)

All returns must be pre-authorized. We do not accept unsolicited return shipments. Please follow the steps below:

5. Return Shipping Costs

Who bears the cost of return shipping depends on the reason for the return:

• Defective, Damaged, or Incorrect Item: Crimson Parts will provide a prepaid return shipping label at no cost to you.
• Change of Mind or Buyer's Error: The customer is responsible for all return shipping costs. We recommend using a trackable and insured shipping service, as Crimson Parts is not liable for items lost or damaged in return transit.
• Freight / Oversized Returns: Return freight charges will be assessed individually and communicated prior to authorization. A restocking fee may apply.

6. Refunds

Once a returned item has been inspected and approved, refunds will be processed as follows:

• Refunds are issued to the original payment method used at the time of purchase.
• Please allow 5–10 business days for the refund to appear in your account after approval, depending on your bank or payment provider.
• Original shipping charges are non-refundable unless the return is due to an error on our part (wrong item shipped, item damaged in transit, etc.).
• A restocking fee of up to 20% may be applied to returns initiated for reasons other than defect or fulfillment error, at Crimson Parts' sole discretion.

7. Exchanges

If you would prefer an exchange rather than a refund, please indicate this in your return request. Exchanges are subject to product availability. If the requested replacement item is unavailable, a full refund will be issued instead.

Exchanges follow the same RMA process as standard returns. Additional shipping charges may apply for exchanged items depending on the destination and selected shipping method.

8. Damaged or Defective Items

If your order arrives visibly damaged or the item is found to be defective upon inspection, please take the following steps immediately:

• Do not install or attempt to use the item.
• Photograph the outer packaging and the item itself before opening further.
• Notify us within 48 hours of delivery by emailing info@crimsonparts.com with your order number and supporting photos.
• We will arrange a prepaid return label and either ship a replacement or issue a full refund upon return inspection.

Claims for damaged or defective items submitted after 48 hours of delivery may still be considered but are not guaranteed, and will be evaluated at Crimson Parts' discretion.

9. Non-Returnable Items

The following categories of items are strictly non-returnable and non-refundable, regardless of condition, unless the item is confirmed defective or incorrectly supplied by Crimson Parts:

• Special-order, custom-sourced, or made-to-order components.
• Items explicitly marked as "Final Sale" or "Non-Returnable" on the product listing or order confirmation.
• Software, firmware, or electronically licensed products once activated or downloaded.
• Items that have been installed, wired, programmed, or otherwise put into service.
• Consumable items such as fuses, filters, lubricants, or wear parts that have been opened or partially used.

10. Warranty Claims

Some products sold by Crimson Parts may carry a manufacturer's warranty. Warranty terms, duration, and coverage are determined solely by the original manufacturer and are separate from this Return Policy.

For warranty-related issues beyond our 30-day return window, we recommend contacting the manufacturer directly. Crimson Parts will assist where possible in facilitating warranty claims, but cannot guarantee outcomes on behalf of third-party manufacturers.

11. Contact Us

To initiate a return, report a damaged item, or for any questions regarding this policy, please contact our customer support team: